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Unified Communications as a Service — Overview of Drivers.

The UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% during the forecast period.
Browse 71 market data Tables and 56 Figures spread through 144 Pages and in-depth TOC on “Unified Communication as a Service (UCaaS) Market” 
http://www.marketsandmarkets.com/Market-Reports/unified-communication-as-a-service-ucaas-market-893.html
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The major drivers of this market include low cost of ownership as compared to other communications tools, pay-per-use model of charging the end users, growing trends towards mobility and Bring Your Own Device (BYOD), integration of all communicating services at a single platform, increasing demand by SMBs, and continuous service support.
Organizations are rapidly deploying unified communication solutions to get a world-class infrastructure of communication. The demand for unified communication solutions is increasing due to the cost-effective and time-efficient features of cloud; the demand by businesses segment is expected to grow at the highest CAGR during the forecast period, due to their requirement for cost-effective solutions.
Consumer goods and retail holds the largest share of the Unified Communication as a Service market in 2016. The growth is fueled by the real-time services of UCaaS to streamline the business processes. The travel and hospitality vertical is expected to grow at the highest CAGR during the forecast period due to the increasing adoption of web and mobile-based business applications for world-class communication network across the globe.
North America is the largest Revenue Generator
The global market has been segmented on the basis of regions into North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America to provide a region-specific analysis in the report. The North American region, followed by Europe, is expected to become the largest revenue generating region for UCaaS service providers in 2016. This is mainly because in the developed economies of the U.S. and Canada, there is a high focus on innovations obtained from research and development and technology. The APAC region is expected to be fastest growing region in the Unified Communication as a Service market. The growth in this region is primarily driven by the growing trends of mobility and BYOD.
Top key Players during Forecast
The UCaaS ecosystem comprises unified communication service providers, such as Cisco Systems (U.S.), 8×8 (U.S.), West Corporation (U.S.), Microsoft Corporation (U.S.), Voss Solutions (U.S.), Star2star Communications (U.S.), and Polycom (U.S.); system integrators such as Siemens Corporation (Germany) and Wipro Limited (India); and enterprises such as Verizon Communication (U.S.) and BT Group (U.K.). Other stakeholders of the Unified Communication as a Service market include consulting service providers such as Computer Science Corporation (U.S.) and collaboration providers such as NTT Communication Corporation (Japan) and Avaya, Inc. (U.S.).
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