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Service Delivery Automation Market worth 6.31 Billion USD by 2021

According to a new market research report "Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), by Organization Size (Large Enterprises, SME's), by Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and by Region - Global Forecast to 2021", published by MarketsandMarkets, the market is estimated to grow from USD 1.82 Billion in 2016 to USD 6.31 Billion by 2021, at a compound annual growth rate (CAGR) of 28.2%.

Browse 60 market data Tables and 37 Figures spread through 117 Pages and in-depth TOC on "Service Delivery Automation Market"

Early buyers will receive 10% customization on this report.

Business Process Automation is estimated to grow at the highest CAGR 
The market, by type, has been segmented into IT process automation and business process automation. Business process automation is expected to witness the highest CAGR during the forecast period 2016 to 2021. This is due to the expected adoption of business process automation by organizations to reduce cost on any tedious or complicated processes. Business process automation helps in achieving higher operational efficiency and productivity.

SMEs market is expected to grow at the highest rate during the forecast period 
The market, by organizational size, has been segmented into large enterprises and SMEs. The SMEs market is expected to grow at the highest CAGR over the forecast period owing to the increasing number of SMEs adopting service delivery automation. Service delivery automation helps SMEs to increase efficiency by replacing repetitive tasks with automated process, thus saving cost on additional labor requirement.

North America is expected to dominate the Service Delivery Automation Market during the forecast period 
The Service Delivery Automation Market segments the global market on the basis of regions, which include North America, Asia-Pacific (APAC), Europe, the Middle East & Africa (MEA), and Latin America. North America is expected to hold the largest share of the global Service Delivery Automation Market in 2016 due to the presence of key players and growing demand for service delivery automation, specifically to replace the process outsourcing. The market in APAC is expected to grow at the highest CAGR between 2016 and 2021. The primary driving force for this growth is the presence of a huge outsourcing industry and the need to reduce the operational cost of organizations in this region.


The report also encompasses different strategies, such as mergers & acquisitions, partnerships & collaborations, and product developments, adopted by major players to increase their share in the market. Some of the major technology vendors include, International Business Machine (IBM) Corporation (U.S.), CA Technologies (U.S.), Automation Anywhere, Inc. (U.S.), Blue Prism Ltd. (U.K.), UiPath (Romania), Xerox (XAI) Corporation (U.S.), Celaton Ltd. (U.K.), Exilant Technologies Pvt. Ltd. (India), IPsoft Pvt. Ltd. (India), Openspan Pvt. Ltd. (U.S.).

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MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies' revenues. Currently servicing 5000 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their pain points around revenues decisions.
Our 850-fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.
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